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IT Research & Services

Our Services

Our ethos is to ensure our clients’ peace of mind and we are very passionate about it.

IT services Konstantinos Himos

Methodology, Business Approach

We set our solid expertise to our clients’ service and we are able to provide solutions on any issues, regardless of their complexity, in order for IT operations to run uninterrupted in the most efficient way. No matter how big or complex is the challenge that our clients face, we possess the knowledge, expertise and skills to provide the best possible results.

We Do

IT INFRASTRUCTURE

HIGH AVAILABILITY

Keeping downtime to a bare minimum – enabling a smooth operation and improved functionality

• Analysis of your current infrastructure
• Proposal for an optimized operation plan
• IT System restore and redirection
• Uninterrupted service for your customers
• High-performance systems’ support
• Improved mid-term and long-term financial results

INTEGRATED BACKUP AND DATA SECURITY

• Server & Application Backup
• Bare-Metal Restore
• Bootable Image Backup
• Offsite Backup to Disk
• Data Integrity check & replication

BUSINESS CONTINUITY & DISASTER RECOVERY

Systems are set in place to prevent and protect from:

• Data loss
• Malicious attacks
• Natural Disasters

DATA CENTERS & COMPUTER ROOMS

By combining our engineers’ knowledge and expertise, we are happy to design and build your Data Center & Computer Room. In addition, we offer consultation as to how you can improve and expand your existing infrastructure capabilities in order to cover your current and future needs.

We Do

NETWORKING

UNIFIED COMMUNICATIONS

By combining a wide range of technologies, we provide efficient solutions and support our clients towards integrating all available communication services to their benefit.

• VoIP (Voice over IP)
• Video calling
• Instant messaging
• File sharing
• Screen sharing
• Presence-awareness technologies

NETWORKING SOLUTIONS

Our team will design and implement a solution to best fit your needs. We utilize all current implementation methods (copper, fiber optic and microwave) and top quality switching equipment to offer you advanced connectivity and seamless communication.

NETWORK SECURITY

EXTENSIVE PROTECTION FOR YOUR BUSINESS NETWORK

We make use of specialized local equipment and cloud-based services to offer enterprise network security solutions which include:

• Network Antivirus
• URL Filtering
• Application Control
• IPS (Intrusion Prevention Systems)
• Secure Network Access Control (NAC)

Wi-Fi SOLUTIONS

FAST, SECURE AND EFFICIENT WIRELESS NETWORKING
By using the best options in the market, we offer wireless networking solutions for every need. You can manage your access points separately or you can opt for VAP (Virtual Access Point) technology, thus reducing the cost of hardware and at the same time boosting your wireless network’s performance.

We Do

MANAGED SERVICES

Cloud Backup - BaaS (Backup As A Service)

ADVANCED ENCRYPTION AND BACKUP


Via combining our long experience in the field along with using specialized tools and solutions created by the best companies in the market, we offer comprehensive all-around protection of your data. Data is encrypted and stored in multiple locations following the “3-2-1” backup rule, protecting your company against:

• Hardware or software failure
• Data corruption
• Accidental deletion
• Malicious attack
• Natural disasters

Meeting Room Design & Implementation

As needs for well-designed and functional meeting rooms have evolved rapidly, we are happy to design and implement your meeting room. Our aim is to enable you to conduct your meetings in the most efficient and productive way. We have incorporated all available technologies into our solutions, which include:

• Video conferencing and video collaboration technologies
• Support for all video calling platforms (Zoom, Skype for Business, Teams, Hangouts, Cisco etc.)• Streaming / multicasting to remote participants
• Interactive capabilities
• Installation of required wiring (power, network, data, media etc.) and equipment

We Do

MICROSOFT AZURE & OFFICE 365

INCREASED PRODUCTIVITY AND EFFICIENCY FOR YOUR BUSINESS

Based on our extensive experience in implementing projects related to both Azure and Office 365, we are happy to offer a range of services, including:

• Migration
• Implementation
• Installation
• Training
• Backup/restore services on Azure

We Do

PROJECT MANAGEMENT

SAVING TIME & RESOURCES, REDUCING COSTS

Our team of project managers and project recovery experts combine more than 20 years of experience in project management and are specialized in project recovery. We begin by reviewing the project’s current state to identify the areas in jeopardy. Common areas of concern often include issues with scope, resource availability and/or capability, roles and responsibilities, project monitoring and control. We offer:

• Project planning
• Current project assessment
• Corrective plan
• Project / recovery management
• Mentorship during recovery / project process

We Do

CONSULTING

BECOME A BUSINESS ENABLER

We endeavor to work closely with your team and by utilizing our long experience in a range of projects for companies of all sizes, along with the use of cutting-edge technologies of virtualization and cloud computing, and the use of a mix of carefully selected vendors, we are able to develop and implement strategies, which will transform and consolidate your IT environment in a fast and cost-efficient way. The new IT department model is predictable, repeatable and invisible. IT can increase its strategic position by helping your company take the next step forward in productivity and profitability.

We Do

CUSTOMER SUPPORT

DAY BY DAY, WE BUILD A TRUSTING RELATIONSHIP

WITH OUR CUSTOMERS

In line with ITRS’s customer oriented policy, we provide integrated technical support to your company’s users in an effective and efficient manner. You can trust us as your front liner in resolving technical problems and providing support for all assigned areas. Our goal is to ensure that customer’s value is maintained to the standards set by your company.

ON CALL TECHNICAL SUPPORT

The cornerstone of ITRS’s vision is to stand on the side of the user. Based on this mindset, even if your business only requires occasional support and maintenance, we are here to offer you our services for the entire lifetime of your equipment.

Whether you need help with an urgent repair or just require additional maintenance expertise, we’re only a phone call away. Our on-call service representatives will provide you with valuable information or arrange a meeting with an engineer as soon as possible.

So even if your company does not currently have a support contract with ITRS you can rest assured that our on-demand technical support will be prompt to resolve your problem.

24/7 support

via SLAs

For our clients who prefer to make use of a 24/7 support service, we are happy to offer it through tailored Service Level Agreements (SLAs).

Our Systems Engineers Are Certified

Constantly keep up–to-date with developments in their fields, ensuring the highest level of quality of knowledge and expertise. By being meticulous in our approach to detail and quality, we aim to deliver solutions, which will exceed our client’s expectations and will provide a robust framework to achieve their objectives.